OUR STORE POLICIES

In today’s consumer world, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent policies for our customers. Most of electronic items come with our standard warranty (30 - 90 days)

Clicking on a Tablet
 

PRE-OWNED DEVICE / REPAIR SERVICES  WARRANTY (EFFECTIVE 03/24/2021)

NO RETURN / EXCHANGE FOR ACCESSORIES

- ELECTRONIC DEVICES CAN BE RETURNED OR UPGRADED WITHIN 7 DAYS FROM THE PURCHASE DATE IF MEETS THE CONDITIONS BELOW: (APPLIED TO CELL PHONE, TABLETS, LAPTOPS, WATCHES ONLY, GAMING CONSOLES)

  • MUST BE IN THE SAME CONDITION AS PURCHASED (NOTED IN THE BACK OF THIS PAGE)

  • ALL ACCOUNTS NEED TO BE REMOVED. ITEMS TURN ON AND HAVE NO DAMAGES.

  • 20% RESTOCKING FEES APPLIED ($20 MINIMUM EXTRA IF RETURN WITHOUT CHARGER)

90 DAY WARRANTY COVERS: MOBILE PHONE, TABLET, COMPUTER, GAMING CONSOLE, WATCH

BATTERY ( Drainage & no charge ), SCREEN (touch sensitivity only, no warranty for deal pixel, lines caused by damages), CAMERAS (malfunctions), CHARGING PORT (We don’t guarantee charging port for “moisture issue”), BUTTONS , EARPIECE, SPEAKERS, MICROPHONES & CONNECTIONS ( Unlocked phones may not be fully compatible for some carriers. Stores will not be responsible for the lack of compatibility due to carrier unlocked phones. Carrier locked phones are not guaranteed to be unlocked for future carrier changes)

 

LIFE-TIME IMEI WARRANTY COVERS: Bad / Blocked or Blacklisted IMEI / Serial Numbers

7 DAY WARRANTY FOR: Gaming Controllers, Speakers, headphones

14 DAY WARRANTY FOR REPAIRS:  REPAIRED, REPLACED PARTS FROM US . NO DATA / CONTENT LOSS

WARRANTY WILL BE VOIDED FOR: 

  • Damaged: Drop, hard impact, water and other damages cause by customer

  • Modified:  Root & jailbreak, opened, hardware modifications or repaired elsewhere.

  • Others:  We may void the warranty on some special occasion such as not-same as the original condition, can’t determine the issue or has been confirmed fully functional by the technician. Forgetting passwords, screen locks or damages noticed during the diagnosis.

- Our sales representatives only help customers to apply for the leasing, any questions or concerns, customers will have to contact the leasing company directly. 

Progressive: (855) 222-0801 (Download app “Progleasing” )    / SmartPay: (415) 390-2614                    Acima: 801-297-1982  (Download app “Acima”)  / Payvantage (888-899-5545)

 

HOW TO HELP US DO THE BEST FOR OUR WARRANTY

We are proud of lowering the defective rates for pre-owned devices down to the lowest in the market by triple inspection from our staff. In case you run into an issue, please follow these steps: ( Available Monday - Saturday 9AM - 6PM )

In most cases, warranty will be done within 1 - 2 business days. It may take longer for some special occasions and will be notified.


 

By purchasing products / services from our store, customers must accept the conditions above

*** THANK YOU FOR YOUR BUSINESS ***

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The Phone Guys stores are designed to be the best Mobile phone, Electronics & gadget shopping community. It’s a place where you can purchase at the best price and quality.

The Phone Guys