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Customer Service

HOW WE CAN HELP

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TEXT US

206-752-2372

EMAIL US

cs.phoneguys@trangroupllc.com

90 DAY WARRANTY

Sets Us Apart

Customer Service: Customer Service

OUR WARRANTY

PRE-OWNED DEVICE / REPAIR SERVICES  WARRANTY (EFFECTIVE 03/24/2021)

NO RETURN / EXCHANGE FOR ACCESSORIES

- ELECTRONIC DEVICES CAN BE RETURNED OR UPGRADED WITHIN 7 DAYS FROM THE PURCHASE DATE IF MEETS THE CONDITIONS BELOW: (APPLIED TO CELL PHONE, TABLETS, LAPTOPS, WATCHES, GAMING CONSOLES)

  • MUST BE IN THE SAME CONDITION AS PURCHASED ( SAME CONDITION AS SOLD )

  • ALL ACCOUNTS & PASSWORDS MUST BE REMOVED. ITEMS TURN ON AND HAVE NO DAMAGES.

  • 20% RESTOCKING FEES APPLIED ($20 MINIMUM EXTRA IF RETURN WITHOUT CHARGER)

  • IT WON’T BE GUARANTEED FOR REFUND IN CASH DUE TO SHORTAGE. OTHERWISE, DEBIT/CREDIT CARD OR STORE CREDIT WILL BE ISSUED.

90 DAY WARRANTY COVERS:  MOBILE PHONE, TABLET, COMPUTER, GAMING CONSOLE, WATCH

  • BATTERY ( Drainage & no charge )

  • SCREEN (touch sensitivity only, no warranty for deal pixel, lines caused by damages)

  • CAMERAS (malfunctions)

  • CHARGING PORT (We don’t guarantee charging port for “moisture issue”)

  • BUTTONS

  • EARPIECE

  • SPEAKERS

  • MICROPHONES

  • CONNECTIONS : Unlocked phones may not be fully compatible for some carriers. Stores will not be responsible for the lack of compatibility due to carrier unlocked phones. Carrier locked phones are not guaranteed to be unlocked for future carrier changes

 

LIFE-TIME IMEI WARRANTY COVERS: Bad / Blocked or Blacklisted IMEI / Serial Numbers

7 DAY WARRANTY FOR: Gaming Controllers, Speakers, headphones

14 DAY WARRANTY FOR REPAIRS:  REPAIRED, REPLACED PARTS FROM US . NO DATA / CONTENT LOSS

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WARRANTY WILL BE VOIDED FOR: 

  • Damaged: Drop, hard impact, water and other damages caused by customer

  • Modified:  Root & jailbreak, opened, hardware modifications or repaired elsewhere.

  • Others:  We may void the warranty on some special occasion such as not-same as the original condition, can’t determine the issue or has been confirmed fully functional by the technician. Forgetting passwords, screen locks or damages noticed during the diagnosis.

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- Our sales representatives only help customers to apply for the leasing, any questions or concerns, customers will have to contact the leasing company directly. 

  • Progressive: (855) 222-0801 (Download app “Progleasing” )

  • SmartPay: (415) 390-2614

  • Acima: 801-297-1982  (Download app “Acima”) 

  • Payvantage (888-899-5545)

  • Snap Finance (877-557-3769)

  • American First Finance (855-721-1188)

 

HOW TO HELP US DO THE BEST FOR OUR WARRANTY

We are proud of lowering the defective rates for pre-owned devices down to the lowest in the market by triple inspection from our staff. In case you run into an issue, please follow these steps: ( Available Monday - Saturday 9AM - 6PM )

In most cases, warranty will be done within 1 - 2 business days. It may take longer for some special occasions and will be notified.

 

By purchasing products / services from our store, customers must accept the conditions above

*** THANK YOU FOR YOUR BUSINESS ***

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The Phone Guys stores are designed to be the best Mobile phone, Electronics & gadget shopping community. It’s a place where you can purchase at the best price and quality.

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CONDITION NOTES: 

( All Conditions will come with chargers and warranty unless noted )

Most of our devices are fully functional and never been damaged or repaired. Over 7 year experience, we only buy inventory from our selected vendors for the best quality products. All the devices have been checked and inspected by our well-trained staff. We are honest and notify our customers if there is any defects 

  • NEW: Brand New. Unused nor activated

  • Opened Box: Like New. Comes with original packaging and accessories.

  • CPO: Like New. May not have original packaging and accessories.

  • A+: Like New. No scratches nor usewears. 

  • A ( Excellent condition ) Very light usewears. Hard to notice

  • A- (Very Good Condition ) Light usewears. No deep scratches nor dents.

  • B+ ( Normal usewears ) May have normal scratches or dents. Screen may contain tiny imperfections. Hard to notice. We will note and notify customer about the imperfection ( if any )

  • B ( Fair Condition ) Device may have hard usewears. Screen may contain imperfections.

  • B- ( Heavy Used ) Device may have heavy usewears. Screen may contain imperfections.

  • C ( Not Fully Functional ) Device may have defects such as small cracks or screen contain imperfections

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